They prefer a more personal contact to communicate with the person at the information desk. Removing the glass can be a solution or when there are safety reasons a separate room can be designed to talk in private. A sound signaling whose turn it is and also lowering any visually information at eye sight would be very helpful. Vending machines, such as ticket machines are confusing. Adding auditive assistance increases accessibility.

Reflection can be a big problem for the visually impaired. Especially when talking with another person they often use the facial expressions of the other person to understand them better. When waiting in line it is difficult to know when it is your turn, because they cannot see the number. Also high hanging information screens are too far away to read.