They prefer a more personal contact to communicate with the person at the information desk. Removing the glass can be a solution or when there are safety reasons a separate room can be designed to talk in private. Lowering any visually information at eye sight would be very helpful.

Reflection can be a big problem for auditory impaired people. Especially when talking with another person they often use the facial expressions of the other person to understand them better. Also high hanging information screens are too far away to read.